We appreciate the support you show for Meals By JD! To provide the best customer satisfaction, we provide the following solutions.

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Food Order Errors*

If you receive food that is different from what you ordered, we sincerely apologize. Please message us as soon as you notice that there was an error in your order. We will deliver the correct food item.

• For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new item's price.

• For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit

Your order will be a priority if we make an error. In all cases, please have the food order in the original container(s) to us.

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Cancel Order*

Sorry, we cannot cancel, refund, or give store credit if you change your mind or mistakenly order an item after the orders are closed. Orders close on Fridays at 10am.

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Food Dissatisfaction*

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances.

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 If you have any questions regarding the Return & Refund Policy, you can email us (customerservice@mealsbyjd.com).

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